Quality policy

The Management of VITROVAL S.L., a company dedicated to the “Design and Marketing of Hollow Glass Packaging”, through this document aims to establish the company’s main guidelines in order to:

• Ensure continuous improvement of the service provided, always satisfying both the requirements requested by the interested parties, as well as the regulatory and/or legal requirements that may apply.
• Provide a framework for setting and reviewing quality objectives.
• Ensure that our interested parties perceive and appreciate our continuous improvement.
• Achieve a high degree of loyalty from our interested parties.
• Ensure that the entire company works together for total quality, motivating all staff to assume the objectives, developing and fulfilling a general work system that allows us to both achieve the company’s goals and the customer’s satisfaction and loyalty, while meeting their requirements.

For this, and always with reference to the Quality Management System, the following guidelines are established:

• The Management commits to comply with the Quality Policy, the objectives, and LEAD the development and implementation of the Management System, always seeking the path to the continuous improvement of its effectiveness.
• All staff must comply with the provisions in the manuals and procedures, always acting with the evaluation of risks in mind.
• Continuous contact with interested parties, to understand their needs and be able to adapt to them.
• Increase the level of training of our staff, resulting in greater personal satisfaction, an improved work environment, and enhanced service delivery.

The organization uses the risk assessment methodology of processes to prevent possible deviations or non-conformities in the quality management system.